CRM & Sales

Communications Customers, Suppliers and Institutions

If we reflect on the role of corporate communications, the competitive factor immediately emerges in terms of:

  • Effectiveness in reaching the single clusters with the right contents
  • Efficiency in resource economy
  • Timeliness in changing channel and content policies without notice
  • Traceability throughout the entire communication lifecycle
  • Ensuring compliance with legal deadlines in regulated communications
  • Opposability to third parties during the dispute

How to efficiently and effectively govern the document and collaborative processes for the management of incoming and outgoing communications from the Company (mail, email, PEC, fax, EDI)?

How to associate them to the collection of the receipt of delivery and then prepare the Digital Storage ?

COMMUNICATION HUB

Our solution optimizes semantic technology for content analysis and integrates with your ERP and CRM. A brief summary of the functionality:

Incoming Documentary streams:

  • Receiving, archiving, protocol storage and Digital Storage
  • Categorization and sorting to work practice
  • Compliance control and assignment to the relevant company functions
  • Management of replies to senders
  • SLA monitoring and escalation management
  • Compliance Support

Documentary streams in Departure:

  • Archiving, collating and approval process
  • Book signature and certain dating
  • Authorization processes and compliance control
  • Strategic channel selection and transmission to individual recipients
  • Collection of evidence of delivery and Digital Storage

Reasons for choosing DocFlow

Your company is unique and so are your processes. You are not obliged to standardise your processes or to align them with those of others. Our solutions do not simply implement the best common practice, they implement YOUR best practice; in this way you can distinguish yourself from your competitors and gain a competitive advantage.

Clients are our best testimonials. Over the years, we’ve served and provide a vast range of digital solutions to numerous large Enterprises , prestigious Institutions and Public Administrations, operating in numerous industries, markets and sectors. A wealth of experience and best practices at your service.

Flexibility. We are experts in collaborative processes, which by nature are changeable over time; with us you don't risk that the solution will become obsolete if processes or organization changes. DocFlow applications evolve together with your Company.

The implementation choice. Let it all be on us or let’s share: you can decide the best working method that suits your needs and organization, from Software as a Service to On Premise, with different intermediate solutions.

The integration capabilities with your ERP and legacy systems. Not only SAP, our solutions interface with a vast number of different ERP systems and with external applications through staandardised , reliable and secure communication busses.

Specialization. We are proud to be a niche company. For more than 25 years we have been focused exclusively on digitalization. We are experts in ECM (document management), BPM (process management), DCM (Dynamic Case Managemnt) and collaboration and we continuously apply our knowledge "on the field", solving “difficult problems” and "special cases" together with our clients.