QUALITY POLICY

Meeting the needs of stakeholders

is the main objective of DocFlow

Technological progress, the continuous demands of the market and the growing needs of the parties involved lead to a continuous improvement in the effectiveness of the Quality Management System and internal efficiency, as well as the quality and reliability of the services provided and the corporate image.

Our aim is to satisfy the requests of our Customers in a complete and continuous way, an increasingly selective and rewarding parameter, based on strategic choices that involve every field of action of the Company.
The level of quality achieved has been translated into a concrete and measurable concept in 2000 with the achievement of the UNI EN ISO 9001 Certification conferred by DNV - Det Norske Veritas Italia, and then renewed according to the new parameters in 2003 ( Vision 2000), for the field of Design, Development, Installation and Assistance of IT Document Management Systems. A certificate of merit that crowns the efforts of a company that has always been dedicated to achieving the best quality standards in order to respond more and more satisfactorily to customers' needs.

At DocFlow we pursue this policy through

• awareness and involvement of all internal resources towards common goals
• Establishment of adequate communication channels both inside and outside the Company in order to receive Clients' requirements and transmit them at all levels
• promotion of cooperation relationships with strategic partners and suppliers to meet the demands of customers and the market in general
• periodic measurement of its ability to provide services that meet clients' needs by identifying appropriate indicators that are representative of quality objectives
• guarantee of continuity of the solutions offered through product service and maintenance

ONLY THROUGH THE COMMITMENT AND INVOLVEMENT OF ALL IS IT POSSIBLE TO ACHIEVE THESE OBJECTIVES

In 2010 we also extended the certification to the Service Area.
In 2015 we add UNI CEI ISO/IEC 27001 Certification, to guarantee the highest standards of security and quality in the provision of data and document processing services to our customers.

In recognition of the requirements of the highest level, in terms of quality and security, for subjects carrying out electronic document storage and certification of the related processes, in 2016 we are included in the list of accredited conservators published on the institutional website of AgID - Agenzia per l'Italia Digitale.